How can we help you?

Most common questions
Frequently asked questions
Chi può acquistare?

We sell to importers, wholesalers, GDO, florists, flower shops and wedding planners.

To access the WebShop and view prices and quantities you must register in the Become a Customer section or send your personal data by email to request access credentials.

Contact us for more information.

Email addresses : info@ercolanoflora.it | support@ercolanoflora.it

Why do I have to register, is my password personal?

Registration reserved for professionals in the sector.

Our webshop is designed exclusively for professionals in the floral world: for this reason, registration is necessary to access and place orders quickly and efficiently.

Inside the site you will find reserved areas with products, promotions and offers dedicated only and exclusively to you, to increase your floral business.

The access credentials are strictly personal and guarantee a tailor-made experience, designed to best meet the needs of your business.

Le mie informazioni sono al sicuro?

Privacy protection and responsible use of data

Absolutely yes: your personal data is processed in full compliance with privacy legislation and used exclusively by ErcolanoFlora Srl.

They will never be transferred to third parties and will be used only for administrative management and for the weekly sending of offers, promotions and initiatives reserved for registered customers.

Come acquistare?

The simplest and most recommended way to purchase is through our webshop, which is always up to date and accessible at any time. By registering, you can view the products, place orders independently and take advantage of dedicated offers. In addition, the first online order will receive a 5% discount on the invoice.

However, other purchasing channels are also available:

By telephone, with the support of our sellers
By email or fax

For those who are near our offices, it is possible to purchase directly at the cash and carry stores in Via Petraro 331, Santa Maria la Carità (NA), and Via Nazionale 124, Angri (SA), with the possibility of viewing the products live.

A practical video tutorial is available to guide you step by step through your online purchase. In case of viewing problems, we recommend activating full screen mode.

By clicking on the following link you will be able to view a short and practical purchasing guide, in case of viewing problems we invite you to use full screen: WATCH VIDEO TUTORIAL

Ho concluso l'ordine online, come faccio ad essere certo che sia andato a buon fine?

At the end of the purchase, the system automatically sends a confirmation email with attachments in PDF and Excel format that summarize the order placed in detail.

If you receive the email within a few moments, it means that the order has been correctly registered and will be processed and shipped as soon as possible.

If you do not receive it, we recommend that you check the "SPAM" folder and add the address order@ercolanoflora.it among the reliable contacts to avoid future interference.

Posso specificare un indirizzo di fatturazione e uno di consegna?

Yes, it is possible, but it is important to specify this when ordering.

If you have special needs – such as delivery on a specific date, division of the goods, insertion of internal references or notes for the courier – we ask you to indicate this in the comments section before confirming the purchase.
This way our team will be able to manage the order as accurately as possible and offer you a customized service.

If in doubt, you can always contact our customer service for any additional needs.

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